Documentation

Everything you need to know about setting up and using AIVA Connect.

Getting Started

Quick Start Guide

Get your AI receptionist up and running in less than 5 minutes.

  1. 1. Sign up for an account
  2. 2. Choose your phone number
  3. 3. Customize your greeting
  4. 4. Start receiving calls
→ 5 min read

Account Setup

Learn how to configure your account, billing, and preferences.

  • • Creating your profile
  • • Setting up payment methods
  • • Managing team members
  • • Security settings
→ 8 min read

Phone Number Management

Getting a Number

How to search for and purchase phone numbers by area code.

→ 3 min read

Call Forwarding

Set up rules for when and how calls should be forwarded to you.

→ 5 min read

Business Hours

Configure different behaviors for business hours vs after-hours.

→ 4 min read

AI Assistant Configuration

Custom Greetings

Personalize how AIVA greets your callers. Set different greetings for different times and scenarios.

  • • Default greeting template
  • • VIP caller greetings
  • • After-hours messages
  • • Holiday greetings
→ 6 min read

Voice Selection

Choose from multiple AI voices to match your brand personality.

  • • Available voice options
  • • Voice preview samples
  • • Changing your voice
  • • Custom voice training (Enterprise)
→ 4 min read

Features

Troll Mode

Learn how to enable and configure Troll Mode to waste scammers' time.

→ 7 min read

VIP Contacts

Manage your VIP list and customize priority handling.

→ 5 min read

Message Routing

Configure how and where you receive call notifications and messages.

→ 6 min read

Analytics

Understanding your call analytics dashboard and insights.

→ 8 min read

Call Screening

How AIVA identifies and handles spam, robocalls, and unknown callers.

→ 7 min read

Integrations

Connect AIVA with your CRM, email, and other business tools.

→ 10 min read

Billing & Subscriptions

Understanding Your Bill

Learn how subscription fees and per-minute charges work.

  • • Monthly subscription breakdown
  • • Per-minute call charges
  • • Usage tracking
  • • Billing cycle
→ 5 min read

Upgrading & Downgrading

How to change your plan and what happens to your data.

  • • Switching between Standard and Pro
  • • Founders Circle benefits
  • • Pro-rated charges
  • • Cancellation policy
→ 4 min read

API & Advanced Features

Documentation for developers and advanced users who want to integrate AIVA Connect with their own systems.

API Reference

Complete REST API documentation

Webhooks

Real-time event notifications

Custom Workflows

Build advanced automation

SDKs & Libraries

Official client libraries

Coming Soon - Pro & Enterprise Only

Can't Find What You're Looking For?

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