Terms of Service

Eligibility

You must meet the following requirements to use our Services:

• Be at least 18 years old
• Use the service for lawful business purposes
• Provide accurate and complete registration information
• Maintain the security of your account credentials

Account Security

You are responsible for:

• Maintaining the confidentiality of your password
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

Prohibited Uses

You may NOT use the Services to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Send spam, malware, or malicious content
• Harass, abuse, or harm others
• Impersonate any person or entity
• Interfere with or disrupt the Services

Billing Cycles

Subscriptions are billed:

• Monthly or annually, depending on your selected plan
• In advance at the start of each billing period
• Automatically unless you cancel

Auto-Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged the then-current subscription rate.

Cancellation

You may cancel your subscription at any time:

• Cancellations take effect at the end of the current billing period
• No refunds for partial months or unused service
• You retain access until the end of your paid period

Price Changes

We reserve the right to change subscription prices with 30 days' notice. Price changes will not affect your current billing period.

Our Ownership

AIVA Connect owns all intellectual property rights in:

• The platform, software, and services
• Our branding, logos, and trademarks
• Documentation and training materials
• AI models and algorithms

Your Ownership

You retain all rights to:

• Your business name, branding, and content
• Call recordings and transcripts
• Customer data you upload

License Grant

You grant us a limited license to use your content solely for providing the Services, including AI training (unless you opt-out).

AI Training

We may use call transcripts and recordings to train and improve our AI models. You can opt-out of AI training in your account settings.

Call Recording Requirements

You must comply with all applicable laws, including:

• Telephone Consumer Protection Act (TCPA)
• State wiretapping laws
• One-party and two-party consent requirements

Transcript Accuracy

AI transcriptions may contain errors. We do not guarantee 100% accuracy and are not liable for transcript inaccuracies.

Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted service. We are not liable for service interruptions due to:

• Third-party service outages (Twilio, AWS, etc.)
• Maintenance and upgrades
• Force majeure events

AI Accuracy Disclaimer

Our AI is provided "as is" without warranty. We do not guarantee:

• 100% transcription accuracy
• Correct interpretation of caller intent
• Error-free call routing

Limitation of Liability

To the maximum extent permitted by law, AIVA Connect shall not be liable for:

• Indirect, incidental, or consequential damages
• Lost profits, revenue, or business opportunities
• Damages exceeding the amount you paid us in the past 12 months

Your Right to Terminate

You may terminate your account at any time by:

• Canceling your subscription in account settings
• Emailing support@connectaiva.com

Our Right to Terminate

We may suspend or terminate your account if you:

• Violate these Terms
• Engage in fraudulent activity
• Fail to pay fees
• Create security risks

Data Deletion

Upon termination:

• You have 30 days to export your data
• After 30 days, we will delete your account data
• Some data may be retained for legal compliance

Arbitration Agreement

Any disputes arising from these Terms shall be resolved through binding arbitration, except:

• Small claims court disputes
• Intellectual property claims

Governing Law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles.

Class Action Waiver

You agree to bring claims only in your individual capacity, and not as part of a class action.