Privacy Center

Manage Your Privacy & Data Preferences

Your data, your choice. Control how we collect, use, and store your personal information.

Table of Contents

Your Privacy Rights

You Are In Control

At AIVA Connect, we believe you should have full control over your personal data. This Privacy Center allows you to:

  • Manage cookie and tracking preferences
  • Request a copy of your data
  • Request deletion of your account and data
  • Opt-out of AI training
  • Exercise your GDPR and CCPA rights

Data Subject Requests

Exercise your right to access, export, or delete your personal data. We will respond to all requests within 30 days.

Request Data Export

Download a copy of all personal data we have about you in a portable, machine-readable format.

What you'll receive:

  • • Account information
  • • Call logs and transcripts
  • • VIP contacts
  • • Usage data

Request Data Deletion

Permanently delete your account and all associated personal data. This action cannot be undone.

Warning

Deletion is permanent. We will delete your account and data within 30 days. Some data may be retained for legal compliance.

Processing Time: We will verify your identity and process your request within 30 days. You will receive a confirmation email within 48 hours.

Your Rights Under GDPR

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have the following data protection rights under GDPR:

Right to Access

You have the right to request copies of your personal data. We may charge a small fee for additional copies.

Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data.

Right to Erasure

You have the right to request deletion of your personal data under certain conditions.

Right to Restrict Processing

You have the right to request restriction of processing your personal data under certain conditions.

Right to Data Portability

You have the right to request transfer of your data to another organization or directly to you in a machine-readable format.

Right to Object

You have the right to object to processing of your personal data for direct marketing or other legitimate interests.

Right to Withdraw Consent

You have the right to withdraw your consent at any time where we rely on consent to process your data.

Right to Lodge a Complaint

You have the right to file a complaint with your local data protection authority about our data practices.

How to Exercise Your Rights

To exercise any of your data protection rights, you can:

1. Use This Privacy Center

Manage cookie preferences and submit data requests directly on this page using the tools above.

2. Email Our Privacy Team

Send your request to: privacy@connectaiva.com

Include: Your name, email address, and a clear description of your request.

3. Account Settings

Manage many privacy settings directly in your account dashboard, including AI training opt-out and data preferences.

Response Timeline

  • Acknowledgment: Within 48 hours
  • Full Response: Within 30 days
  • Complex Requests: May take up to 60 days (we will notify you)

File a Complaint

If you believe we have not adequately addressed your privacy concerns, you have the right to file a complaint with your local data protection supervisory authority.

EU Data Protection Authorities

Find your local Data Protection Authority:

View EU DPA Directory

We're Here to Help: Before filing a formal complaint, please contact us at privacy@connectaiva.com. We are committed to resolving your concerns directly.

Need Help?

Our Privacy Team is here to assist you with any questions or concerns about your data. We typically respond within 24 hours.

Contact Privacy Team