Cookie Policy

Last Updated: January 5, 2026

This policy explains how AIVA Connect uses cookies and similar tracking technologies.

Table of Contents

What Are Cookies

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies help us:

  • Remember your login state and preferences
  • Understand how you use our website
  • Improve your experience on our platform
  • Deliver relevant content and advertisements

Types of Cookies We Use

Necessary Cookies

Required - Cannot be disabled

These cookies are essential for the website to function properly. They enable core functionality such as security, authentication, and network management. The website cannot function properly without these cookies.

Examples:

  • Session cookies for authentication
  • Security and fraud prevention
  • Load balancing and routing

Analytics Cookies

Optional - Requires your consent

Help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve our service and user experience.

Examples:

  • Google Analytics - User behavior tracking
  • Page view counting and session duration
  • Traffic source analysis

Marketing Cookies

Optional - Requires your consent

Used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user. These may be set by third-party advertising partners.

Examples:

  • Retargeting pixels (Facebook, Google Ads)
  • Email campaign tracking
  • Conversion tracking

Functional Cookies

Optional - Requires your consent

Enable enhanced functionality and personalization, such as chat widgets, preference storage, and language settings. These cookies are optional but improve your experience.

Examples:

  • Chat widget preferences (Intercom)
  • Language and region settings
  • Video player settings

Third-Party Cookies

We use trusted third-party services that may set their own cookies. These services help us provide and improve our platform:

Google Analytics

Purpose: Website analytics and user behavior tracking

Type: Analytics

Google Privacy Policy

Stripe

Purpose: Payment processing and fraud prevention

Type: Necessary

Stripe Privacy Policy

Supabase

Purpose: Authentication and session management

Type: Necessary

Supabase Privacy Policy

Intercom (Future)

Purpose: Customer support chat widget

Type: Functional

Intercom Privacy Policy

Managing Cookies

You Have Control

You can control and manage cookies in several ways. Note that removing or blocking cookies may impact your user experience.

1. Our Privacy Center

Use our Privacy Center to manage your cookie preferences. You can enable or disable analytics, marketing, and functional cookies.

Manage Cookie Preferences

2. Browser Settings

Most browsers allow you to control cookies through their settings. Learn how to manage cookies in popular browsers:

3. Opt-Out Links

You can opt-out of specific third-party cookies:

Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our practices. We will notify you of any changes by:

  • Posting the updated policy on this page
  • Updating the "Last Updated" date
  • Requesting renewed consent if required by law

Please review this Cookie Policy periodically to stay informed about our use of cookies.

Questions About Cookies?

If you have questions about how we use cookies, please contact us at privacy@connectaiva.com

Manage Cookie Preferences